NINTENDO WII AND DS Service and Warranty

All support queries and claims are managed by a customer care centre available at 087 940 3151. Due to centralised nature of the customer care centre, there is no mechanism to return faulty items to the original point of purchase. Should a customer experience any problems with a Nintendo product the first point of support is the Nintendo support web site www.nintendo.co.za/support. If the problem cannot be resolved by following the online troubleshooting guidelines then the customer can call the Nintendo Service Centre on 087 940 3151. If the Nintendo customer care agent establishes that there is a hardware failure Core Gaming Systems ('CGS') will provide a collect-repair-return support service.

The process is as follows:
1. Nintendo Service Centre will issue the customer an incident number.
2. The incident number will be used to track the repair through-out the process.
3. The customer will provide the following information
               a. First Name and Last Name
               b. Address where product can be collected
               c. Email address for correspondence purposes
               d. Mobile and fixed telephone numbers for correspondence purposes
               e. Serial Number of the product
4. Nintendo Service Centre will arrange for collection of the product
5. The collection agent will contact the customer to arrange convenient collection time and date for collection
6. The collection agent will provide service packaging for the product
7. Upon receipt of the product CGS will diagnose and repair if required
8. The collection agent will contact the customer to arrange a convenient time and date for delivery
9. A follow up call will be logged to close off the incident

Note on data:
The Wii console has internal memory storage capability similar to a personal computer, and there may be customer messages, photos or game save data that should be removed if the customer wants to retain them (Information on how to do this can be found in the Wii operations manual). CGS cannot be responsible for loss of any such personal data that is not saved or removed. Customers may also have Wii points or game downloads that they will no longer be able to access if the Wii console is exchanged. On this basis, all Wii hardware should be handled directly by Nintendo Service Centre and not exchanged in store.
Failure to follow this procedure may result in permanent loss of Wii points, game downloads and any personal data stored in the Wii system memory points, game downloads and any personal data stored in the Wii system memory.

Core Gaming Systems (Pty) Ltd
Reg No: 2007/019058/07
VAT No: 485 024 0203
Customer Care 087 940 3151
www.nintendo.co.za

Nintendo Limited Warranty
Important: All support queries and claims are managed by a customer care centre available at 087 940 3151. Due to centralized nature of the customer care centre, there is no mechanism to return faulty items to the original point of purchase.
12 MONTHS WARRANTY
This warranty covers the Nintendo Wii, any other Wii hardware products or accessories and Nintendo DS Lite ('Product') supplied by Core Gaming Systems (Pty) Ltd ('CGS'). Subject to the terms and exclusions below, CGS warrants to the original consumer purchasing this product that, for a period of twelve (12) months from the date of the original purchase by a consumer, this product is free from defects in material and workmanship at the time of such purchase.
To make a valid claim under this warranty, the original purchaser must notify CGS of any defect in this product within twelve (12) months from the date of original purchase and must return this product to CGS within thirty (30) days of notifying CGS of any such defect. If, having inspected this product, CGS accepts that this product was defective at the time of the original purchase, CGS will (in its sole discretion) either repair or replace the defective part or the product itself without charge.

EXCLUSIONS
This warranty is not valid if:
* The Product purchased is outside South Africa;
* The Product was purchased within South Africa before 1 September 2007;
* The Product has been subjected to misuse, abuse, accident or want of care including liquid/moisture damage, break age, wear and tear, unreasonable use, modification, inappropriate repair, use with products not sold or licensed by Nintendo (including, but not limited to, non-licensed game enhancements, copier devices, adaptors or power supplies);
* The Product has been modified and/or tampered with;
* The Product fails due to causes unrelated to defective materials, workmanship or manufacturing;
* The Product is not used at all times in accordance with the Official Operations Manual or other documentation provided by Nintendo; and
* The Product is ex-rental or second-hand products or products that are or have been used for commercial purposes.

OTHER EXCLUSIONS
* Accessories, peripherals or other items that are intended for use with the Product but are not manufactured for or by Nintendo (whether or not included with the product at the time of purchase)
* Gradual decrease over time in the capacity and performance of the Nintendo DS Lite Lithium Ion Rechargeable Battery Pack (USG-003) (which, for the avoidance of doubt, will not be deemed to be a defect in material or workmanship of this product).
* Data loss is not covered by this warranty

Before returning a qualifying Nintendo product for service:
Visit our support web site www.nintendo.co.za/support/
OR
Contact Nintendo Service Centre on 087 940 3151 for Warranty and Repair information

HOW TO MAKE A CLAIM
* Important: All support queries and claims are managed by a customer care centre available at 087 940 3151. 
* Due to centralized nature of the customer care centre, there is no mechanism to return faulty items to the original point of purchase.
* To notify CGS of a defect covered by this warranty, please contact:
* Nintendo Service Centre - 087 940 3151
* When sending the product to the Nintendo Service Centre, please:
           1. Use the original packaging where possible;
           2. Provide a description of the defect;
           3. Attach a copy of your proof of purchase, ensuring that it contains the date of purchase of this product; and
           4. Ensure that a service reference number (receive from the Nintendo Service Centre) is clearly marked on the documentation.

Hours of operation: 9:00 am to 5:00 pm Monday to Friday and NOT on Public Holidays.